The questions to ask a web design agency are not about design taste. They are about ownership, scope, timelines, what happens after launch, and who is accountable when something breaks. Taste you can judge from their portfolio in five minutes. The rest is where...
The website redesign vs refresh decision comes down to one question: is the structure wrong, or just the surface? If your pages are organised around what you actually sell and the site is technically sound, you need a refresh — new copy, better imagery, tightened...
If your website is not generating leads, it is almost never a mystery and almost never the design. In practice the cause is one of seven things: the wrong traffic, no clear next step, a buried or broken contact path, slow load times, thin trust signals, no tracking,...